Memory Foam Direct™ is confident that you will love your new memory foam products and happily use them for many years to come.  

You will be interested to learn that we have NEVER had a customer call us to report any manufacturer's defects or errors in their products.

All Supple-Pedic mattresses and foundations have a 30-YEAR LIMITED WARRANTY.  Supple-Pedic mattress toppers, pillows, and comfort items have a 5-YEAR LIMITED WARRANTY (with full coverage for the first year). 

The manufacturer warrants that these products are free from defects in material and workmanship during the limited warranty period. 

During the term of the limited warranty protection, the manufacturer will, at its option, replace or repair any covered defective parts of products purchased under the limited warranty, at no additional charge, with the exception of shipping charges.

All returns MUST go directly to the factory or other location we will give you and MUST have a Return Authorization (RA) Number on all packages. Contact Customer Service to receive a RA Number.

When returning any product(s) for warranty claims, the purchaser assumes responsibility for all shipping charges to the factory, is responsible for arranging insurance for the product(s) returned, and assumes the risk of loss during shipment. A Return Authorization (RA) Number is required, as discussed above.

Note that the manufacturer extends NO WARRANTY PROTECTION to damage resulting from negligence, misuse, accidents, improper cleaning, or damage incurred as a result of the customer transporting the product.

Note that it is your responsibility to have the merchandise boxed up and ready for shipment for warranty claims.  The merchandise cannot be returned if not placed in plastic and boxed, and sent with all original tags.  It will take approximately 5-7 days for the shipping company to pick up the item or items you are returning.  

AS STATED ELSEWHERE AT THIS SITE, OUR 30-NIGHT 100% SATISFACTION GUARANTEE APPLIES TO SUPPLE-PEDIC PILLOWS AND COMFORT ITEMS.  IT DOES NOT APPLY TO SUPPLE-PEDIC MATTRESSES, FOUNDATIONS, OR MATTRESS TOPPERS.  See Guarantees for full information on our 100% Satisfaction Guarantee. 

ANY PRODUCTS RETURNED UNDER OUR 100% SATISFACTION GUARANTEE REQUIRE A RETURN AUTHORIZATION NUMBER.  CONTACT US BY TELEPHONE OR E-MAIL TO GET A NUMBER AND PROPER SHIP-TO ADDRESS (MANUFACTURER'S PLANT OR ELSEWHERE).  Again, note that the 100% Satisfaction Guarantee does not cover Supple-Pedic mattresses, foundations, or mattress toppers. 

UNDER NO CIRCUMSTANCES WILL MEMORY FOAM DIRECT™ OR MANUFACTURERS OF PRODUCTS SOLD ACCEPT DELIVERY OF ANY RETURNED ITEMS WITHOUT THE REQUIRED RETURN AUTHORIZATION NUMBER.

The best approach to doing business with Memory Foam Direct™ is to BE REASONABLY CERTAIN THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR YOU, THAT YOU INTEND TO KEEP IT IF AT ALL POSSIBLE, AND THAT YOU UNDERSTAND THE LIMITED WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is definitely the place to order your memory foam product!

We offer refunds under two scenarios.  The first is when a customer returns a product under our 100% Satisfaction Guarantee, as described above and at Guarantees.  The second scenario is when a customer has returned defective merchandise to the factory under the warranties described above, the factory has accepted the returned merchandise, and informs us that they are not repairing or replacing it.  In these cases, Memory Foam Direct™ will issue a prompt refund, but NOT for shipping charges.

If you are ready to order a memory foam product, click on one of the links to the left, above, or below.
 

Originally developed by NASA for the space program, viscoelastic memory foam has evolved into a product used in numerous high quality sleep and comfort products.

Memory foam conforms to your body, adjusts to your movements in bed, and gives excellent "customized support."   

The result is a wonderful night's sleep.  Some customers report that they have never slept so well! 

Others say that memory foam products provide relief from back or neck pain.  Of course, we do not make medical claims for these products.  All we know is that many, many people report that memory foam products have brought the gift of restful sleep.

Learn more about memory foam

We confidently sell Supple-Pedic pillows and comfort items with a 100% Satisfaction Guarantee.  If for any reason you are not completely satisfied with your memory foam products during the first 30 nights of use, simply contact our Customer Service Department for a Return Authorization Number (required) and return your purchase in good condition for a full refund (not including shipping).  Note that this guarantee does not extend to Supple-Pedic mattresses, foundations, or mattress toppers, due to the manufacturer's policy.

We can safely offer this guarantee because we know you'll love the pillows and comfort items!  We know you'll want to keep them and use them for years to come.

Learn more about Guarantees

We are proud to offer a Lowest Price Guarantee.  If at the time of purchase you find a lower price for identical memory foam products, we will beat the price in order to win your business!  Just contact our Customer Service Department to place your order.