Click on Your Question:

• How Much Does Shipping Cost?

• How Long Will Delivery Take for My Order?

• Where Do We Ship?

• Is it Possible to Track My Order?

• What About "White Gloves" Delivery Service for Mattresses?

 

How Much Does Shipping Cost?

Shipping charges are included in the prices quoted.  See info below on free shipping offer restrictions. 

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How Long Will Delivery Take for My Order?

Memory Foam Direct will attempt to expedite your order as quickly as reasonably possible.  Please allow up to 3-6 weeks for delivery of mattresses.  Other items arrive much faster, usually within 2 weeks.

Note that we must receive approval on the charge to your credit card before processing your order.  We will submit orders for shipment Monday-Friday (not including U.S. holidays).

Shipments of Supple-Pedic mattresses go via common carrier (i.e., not via UPS).  Note that when your shipment arrives, the common carrier will bring your mattress to your front door (street-level for apartments).   Delivery personnel do not bring mattresses/foundations into homes, nor do they handle old mattresses or foundations.

Be sure to inspect the carton or cartons of your UPS or common carrier shipment and, if you see damage that appears to be significant (indicating to you that the contents are damaged), we suggest that you refuse to accept the delivery.  Remember, if you accept delivery, you are responsible for paying return shipping charges to the manufacturer for products you later may feel are defective.  So check the cartons carefully before signing for them!

Refused orders of undamaged merchandise are subject to a 25% restocking fee plus the return shipping costs.

Note that all pillows, mattress toppers, and comfort items ship via UPS.

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Where Do We Ship?

We ship within the contiguous 48 states of the U.S. -- anywhere in the continental U.S., except Alaska and Hawaii.  We do not ship outside the U.S.

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Is It Possible to Track My Order?

Yes, but not for mattresses.  If your order going via UPS has not arrived in 3 weeks from date of order, and you wish to have the UPS tracking number for your order, simply send an e-mail to Customer Service.  We will e-mail you back the tracking number.  We will also give you the URL for the UPS website for online tracking of your order.  Note that Supple-Pedic mattresses do not ship via UPS, so tracking numbers are not available.  These mattresses go via common carrier.

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What About Delivery Service for Supple-Pedic Mattresses?

For these mattresses, we ship only via common carrier commercial trucking companies (not UPS, due to size and weight restrictions).   In many instances, the common carrier trucking company will attempt to contact you by telephone to inform you of the delivery date and approximate time of delivery.  You or some responsible representative must be at home to sign for the shipment.  Note that when your shipment arrives, the carrier will bring your mattress to your front door (street-level for apartments).   Delivery personnel do not bring mattresses/foundations into homes, nor do they handle old mattresses or foundations.

Be sure to inspect the mattress shipment and, if you see damage of any type, make a note on the delivery ticket.  If the damage appears to be significant, we suggest that you refuse to accept the delivery.  Remember, if you accept delivery, you are responsible for paying return shipping charges to the factory for products you later feel are defective.  So check the cartons carefully before signing for them!

Refused orders of undamaged merchandise are subject to a 25% restocking fee plus the return shipping costs.

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Originally developed by NASA for the space program, viscoelastic memory foam has evolved into a product used in numerous high quality sleep and comfort products.

Memory foam conforms to your body, adjusts to your movements in bed, and gives excellent "customized support."   

The result is a wonderful night's sleep.  Some customers report that they have never slept so well! 

Others say that memory foam products provide relief from back or neck pain.  Of course, we do not make medical claims for these products.  All we know is that many, many people report that memory foam products have brought the gift of restful sleep.

Learn more about memory foam

We confidently sell Supple-Pedic pillows and comfort items with a 100% Satisfaction Guarantee.  If for any reason you are not completely satisfied with your memory foam products during the first 30 nights of use, simply contact our Customer Service Department for a Return Authorization Number (required) and return your purchase in good condition for a full refund (not including shipping). Note that this guarantee does not extend to Supple-Pedic mattresses, foundations, or mattress toppers, due to the manufacturer's policy.

We can safely offer this guarantee because we know you'll love the pillows and comfort items!  We know you'll want to keep them and use them for years to come.

Learn more about Guarantees

We are proud to offer a Lowest Price Guarantee.  If at the time of purchase you find a lower price for identical memory foam products, we will beat the price in order to win your business!  Just contact our Customer Service Department to place your order.