We confidently sell Supple-Pedic
pillows and comfort items with a
100% Satisfaction Guarantee.
For memory foam
products covered by this guarantee (i.e., all products except
Supple-Pedic mattresses, foundations, and mattress toppers), if for any reason you are
not completely satisfied with the products during
the first 30 nights of use, simply contact our
Customer Service Department for a Return Authorization Number
(required) and follow the directions we give you
to return your purchase in good condition for a full refund (not
including shipping).
Note that all returned items must be received
in an acceptable condition. The returned items must
arrive at the manufacturer's plant or other location we will
give you in a clean and sanitary condition, without any damage,
with all original plastic wrappings, labels, and tags.
We can safely offer this guarantee because we
know you'll love the pillows and comfort items! We know you'll want to keep them
and use them for years to come.
OUR 100% SATISFACTION GUARANTEE APPLIES TO
SUPPLE-PEDIC PILLOWS AND COMFORT ITEMS.
IT DOES NOT APPLY TO SUPPLE-PEDIC MATTRESSES,
FOUNDATIONS, OR MATTRESS TOPPERS.
UNDER NO CIRCUMSTANCES WILL MEMORY FOAM DIRECT™
OR THE MANUFACTURER OF PRODUCTS SOLD ACCEPT DELIVERY OF ANY
RETURNED ITEMS WITHOUT THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with Memory
Foam Direct™ is to BE REASONABLY CERTAIN THAT YOU WANT THE
PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR YOU, THAT
YOU INTEND TO KEEP IT IF AT ALL POSSIBLE, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. If this describes you,
this is definitely the place to order your memory foam product!
See Customer Service
Contact for contact information. We will not refund
any moneys for shipping. The customer must arrange and pay
for shipping for all items being returned.
We will give you the ship-to address when you contact us for a
Return Authorization Number.
We are also proud to offer a Lowest Price
Guarantee. If at the time of purchase you find a
lower price for identical Supple-Pedic memory foam
products, we will beat the price in order to win your business!
Just contact our Customer Service Department to place your
order.
CONSUMER
ALERT:
There are certain Internet retailers offering very low prices
on Supple-Pedic products but requiring pre-payment in cash.
Others may be selling products that are returned (used) and
representing that they are new. At
our company, your use of a credit card (required for all purchases)
gives you protection against fraud. All orders are NEW products
and ship direct from the factory, under manufacturer's limited
warranty.
See Warranties for
information on product warranties.
