Memory Foam Direct™ is
confident that you will love your new memory foam products and
happily use them for many years to come.
You will be interested to
learn that we have NEVER had a customer call us to report any
manufacturer's defects or errors in their products.
All Supple-Pedic mattresses
and foundations have a 30-YEAR LIMITED WARRANTY. Supple-Pedic
mattress toppers, pillows, and comfort items have a 5-YEAR
LIMITED WARRANTY (with full coverage for the first year).
The manufacturer warrants
that these products are free from defects in material and
workmanship during the limited warranty period.
During the term of the
limited warranty protection, the manufacturer will, at its
option, replace or repair any covered defective parts of
products purchased under the limited warranty, at no additional
charge, with the exception of shipping charges.
All returns MUST go directly
to the factory or other location we will give you and MUST have
a Return Authorization (RA) Number on all packages. Contact
Customer Service to
receive a RA Number.
When returning any product(s)
for warranty claims, the purchaser assumes responsibility for
all shipping charges to the factory, is responsible for
arranging insurance for the product(s) returned, and assumes the
risk of loss during shipment. A Return Authorization (RA) Number
is required, as discussed above.
Note that the manufacturers
extend NO WARRANTY PROTECTION to damage resulting from
negligence, misuse, accidents, improper cleaning, or damage
incurred as a result of the customer transporting the product.
Note that it is your
responsibility to have the merchandise boxed up and ready for
shipment for warranty claims. The merchandise cannot be
returned if not placed in plastic and boxed, and sent with all
original tags. It will take approximately 5-7 days for the
shipping company to pick up the item or items you are returning.
We offer refunds under two
scenarios. The first is when a customer returns a covered
product under our
100% Satisfaction Guarantee.
Note that this guarantee does not apply to Supple-Pedic
mattresses and toppers, due to the manufacturer's policy.
The second scenario is when a customer has returned defective
merchandise to the manufacturer under the warranty described
above, the manufacturer has accepted the returned merchandise,
and informs us that they are not repairing or replacing it. In
these cases, Memory Foam Direct™ will issue a prompt refund, but
NOT for shipping charges. Also see discussion of our
Lowest Price Guarantee, to the right.
We confidently sell Supple-Pedic
pillows and comfort items with a
100% Satisfaction Guarantee.
For memory foam products
covered by this guarantee (i.e., all products except
Supple-Pedic mattresses, foundations, and mattress toppers), if
for any reason you are not completely satisfied with the
products during the first 30 nights of use, simply
contact our Customer Service Department for a Return
Authorization Number (required) and follow the directions we
give you (and for mattresses and mattress sets, as detailed in
the next paragraph) to return your purchase in good condition
for a full refund (not including shipping).
Note that all returned items
must be received in an acceptable condition. The
returned items must arrive at the manufacturer's plant or other
location we will give you in a clean and sanitary condition,
without any damage, with all original plastic wrappings, labels,
and tags.
Mattress &
Mattress/Foundation Return Policy:
OUR 100% SATISFACTION
GUARANTEE APPLIES TO SUPPLE-PEDIC PILLOWS AND COMFORT ITEMS.
IT DOES NOT APPLY TO SUPPLE-PEDIC MATTRESSES,
FOUNDATIONS, OR MATTRESS TOPPERS.
UNDER NO CIRCUMSTANCES WILL
MEMORY FOAM DIRECT™ OR THE MANUFACTURER OF PRODUCTS SOLD ACCEPT
DELIVERY OF ANY RETURNED ITEMS WITHOUT THE REQUIRED RETURN
AUTHORIZATION NUMBER.
The best approach to doing
business with Memory Foam Direct™ is to BE REASONABLY CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT
ONE FOR YOU, THAT YOU INTEND TO KEEP IT IF AT ALL POSSIBLE, AND
THAT YOU UNDERSTAND THE LIMITED WARRANTY, RETURN, AND REFUND
POLICIES. If this describes you, this is definitely the place to
order your memory foam product!
See
Customer Service Contact for contact information. We
will not refund any moneys for shipping. The customer must
arrange and pay for shipping for all items being returned.
We will give you the ship-to address when you contact us for a
Return Authorization Number.
We are also proud to offer a
Lowest Price Guarantee. If at the time of purchase you
find a lower price for identical Supple-Pedic memory foam
products, we will beat the price in order to win your business!
Just contact our Customer Service Department to place your
order.
CONSUMER
ALERT:
There are certain Internet retailers offering very low prices
on Supple-Pedic products but requiring pre-payment in cash.
Others may be selling products that are returned (used) and
representing that they are new. At
our company, your use of a credit card (required for all purchases)
gives you protection against fraud. All orders are NEW products
and ship direct from the factory, under manufacturer's limited
warranty.
See
Warranties for information on product warranties.
If you are ready to order a
memory foam product, click on one of the links to the left,
above, or below.
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Our company believes in fast turnaround of
orders, so we try to process them as soon as possible -- if possible, the day
you place them. Should you want to change or cancel an order and it has
not yet shipped, we would be happy to assist. Just contact
Customer Service. Note that we
cannot guarantee that changes or cancellations will be possible until we confirm
that the order has not shipped. If it has shipped, you may not cancel or
change the order, and you are responsible for paying shipping costs back to the
manufacturer for items you wish to return. See sections on
Warranties and
Guarantees for instructions.
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Florida residents and those having
merchandise delivered to Florida must pay 6% state sales tax
(and appropriate county or municipal sales taxes, if applicable). At this
time, residents of other states do not pay sales tax on purchases made at this
site and delivered outside of Florida.
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Yes, but not for mattresses.
If you wish to have the UPS tracking number for your order, simply send an
e-mail to
Customer Service. We will e-mail you
back the tracking number. We will also give you the URL for the UPS
website for online tracking of your order. Note that Supple-Pedic
mattresses do not ship via UPS, so tracking numbers are not available.
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We are a great source for
high quality,
greatly discounted memory foam mattresses, toppers, pillows,
and comfort items. We are an EXCLUSIVE SUPPLE-PEDIC
DEALER.
All Memory Foam Direct™
products
ship direct from the factory.
We offer excellent, close-to-wholesale prices to our
valued customers. Here's how we do it:
Memory Foam Direct™ does not
have a retail store or warehouse. We generate sales
strictly on the Internet. These factors also contribute to
our aggressive price structure.
We are a BBB Certified
Business -- with a perfect BBB record -- and
proudly display this logo:
Please note that we offer a
Lowest Price Guarantee on our products. If at the time of
purchase you find a lower price for identical memory foam
products, we will beat the price in order to win your business!
Just contact our Customer Service Department to place your
order.
CONSUMER
ALERT:
There are certain Internet retailers offering very low prices
on Supple-Pedic products but requiring pre-payment in cash.
Others may be selling products that are returned (used) and
representing that they are new. At
our company, your use of a credit card (required for all purchases)
gives you protection against fraud. All orders are NEW products
and ship direct from the factory, under manufacturer's limited
warranty.
Here's what happens after you
place your order by telephone. We
transmit orders as received direct to the factory. In many
cases, orders ship UPS Ground within 24 hours (not counting
weekends). UPS informs us that shipments require a maximum
of 10 business days to reach anywhere in the continental U.S.
Note that we do not ship to Alaska or Hawaii or out of the U.S.
Mattresses and foundations ship via common carrier.
If you wish to inquire about
your order before receiving it, simply contact our Customer
Service department by e-mail. In your e-mail, include your
name, address, and date you placed the order. We will
provide you with the UPS tracking number for your order (if
shipped by UPS), and you can track it at the UPS site.
Tracking numbers are not available for common carrier shipments.
We confidently sell Supple-Pedic
pillows and comfort items with a
100% Satisfaction Guarantee. If for any reason you are
not completely satisfied with your memory foam products during
the first 30 nights of use, simply contact our Customer
Service Department for a Return Authorization Number (required)
and return your purchase in good condition for a full refund
(not including shipping). Note that if you return your
product without the required Return Authorization Number clearly
written on the outside of the package, the return will incur a
50% restocking fee. Also note that this guarantee does
not apply to Supple-Pedic mattresses, foundations, and
mattress toppers, due to the manufacturer's policy. It
does apply to Supple-Pedic pillows and comfort items.
We can safely offer this
guarantee because we know you'll love the pillows and comfort
items! We know you'll want to keep them and use them for
years to come.
We invite you to read all
about Memory Foam, view our products, and place your secure
online order.
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