We are your source for
top quality, greatly discounted
Supple-Pedic
memory foam mattresses, toppers, pillows, and comfort items.
We offer excellent customer
service and belong to the BBB.
All Memory Foam Direct™ products
ship
direct from the factory. We offer excellent, close-to-wholesale prices to our valued customers.
Here's how we do it:
Memory Foam Direct™ does not have a retail
store or warehouse. We generate sales strictly on the
Internet. These factors also contribute to our
aggressive price structure.
Please note that we offer a Lowest Price
Guarantee on our products. If at the time of purchase you
find a lower price for identical memory foam products, we will
beat the price in order to win your business! Just contact
our Customer Service Department to place your order.
CONSUMER
ALERT:
There are certain Internet retailers offering very low prices
on Supple-Pedic products but requiring pre-payment in cash.
Others may be selling products that are returned (used) and
representing that they are new. At
our company, your use of a credit card (required for all purchases)
gives you protection against fraud. All orders are NEW products
and ship direct from the factory, under manufacturer's limited
warranty.
Here's what happens after you
place your order. We transmit orders as received direct to the
factory. In many cases, orders ship UPS Ground within 24
hours (not counting weekends). UPS informs us that
shipments require a maximum of 10 days to reach anywhere in the
continental U.S. Note that we do not ship to Alaska or
Hawaii or out of the U.S. Note that mattresses
and foundations ship via common carrier.
If you wish to inquire about your order (except
for orders shipped via common carrier) before
receiving it, simply contact our Customer Service department by
e-mail. In your e-mail, include your name, address, date
you placed the order, and the order number. We will
provide you with the UPS tracking number for your order, and you
can track it at the UPS site. We regret that tracking
numbers are not available for mattresses, shipped via
common carrier.
We confidently sell Supple-Pedic
pillows and comfort items with a
100% Satisfaction Guarantee. If for any reason you
are not completely satisfied with covered memory foam products
during the first 30 nights of use, simply contact
our Customer Service Department for a Return Authorization
Number (required) and return your purchase in good condition for
a full refund (not including shipping). Note that if you
return your product without the required Return Authorization
Number clearly written on the outside of the package, the return
will incur a 50% restocking fee. Note that this guarantee
does not extend to Supple-Pedic mattresses and toppers, due to the
manufacturer's policy, but Supple-Pedic pillows and comfort
items are covered.
We can safely offer this guarantee on covered
products because we
know you'll love them! We know you'll want to
keep the products
and use them for years to come.
We invite you to read all about Memory Foam,
view our products, and place your secure online order.
Quick Info:
Order at (800) 278-5004
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00 Noon ET
(Leave a message if we are busy with other
callers)